
Information Sheets > Web
Site Promotion
Very
many organisations find that their website attains invisibility status
on the Internet. This note guides you through the basics of effectively
promoting your web site.
The first thing to
consider before even looking at online marketing methods is who do you
really want to visit your site and what do you want to achieve? Many companies
find that the majority of their traffic is from suppliers, competitors
and friends or relatives of employees. This is not necessarily a bad thing
of course, but will not help you generate much interest or business with
customers.
Having thought about
your targeting, the next step is to explore the different options that
will help your business raise its profile through the web site. The overriding
principle is to treat the Internet just like any other marketing activity
- make sure it has clear objectives, is targeted, integrated with other
marketing tactics and fits with your overall business goals.
- Create a niche.
Companies attempting to be all things to all people on the net have
generally failed to make an impact - the web is now so vast that there
is very little equivalent of the high street "passing trade".
Furthermore, the net allows, even encourages, people to search the entire
world for "best of breed". Department stores online have generally
been disasters, but retailers with distinct specialities, like Italian
salami or Scotch whisky, have prospered. Famous Internet success stories
such as Amazon.com and Virtual Vineyards all started with a very narrow
product focus and a clear idea of how the web would deliver that offering
to market.
A small independent
wine shop reports that over a third of his turnover now comes from
barrels of Scotch whisky ordered over the Internet. This is very good
for him as he has incurred no extra cost, and indeed was not previously
able to sell whole barrels in the shop. Think about which of your
products and services would most benefit by being online? Keep it
simple. Look for areas where speed of delivery or additional information
can add a lot of value to your offering and where people do not need
to touch before they buy, then focus on that.
- Get a good net
name. Many people will try to find things by guessing at the URL, so
see if you can get one they will guess easily. Using your company's
name and adding "com" or "co.uk" are the obvious
ones of course. But given that most names you register will cost under
£200 and you can have them all pointing to the same place if necessary,
it is well worth considering registering several. There is a point of
view that you should go to the same lengths to protect your brand online
as you would in the physical world. For example www.coke.com and www.coke.net
are both owned by the Coca Cola Corporation. But try www.coke.co.uk
and you will get something that their marketing department would definitely
not approve of!
On another tack,
think about naming your site by the name of your product or service.
It is worth trying to be a bit clever. If your name has already been
taken, is the owner susceptible to offers, or can you play with it
a bit? For example, British Midland has www.IflyBritishMidland.com
as well as www.BritishMidland.com, while the BBC has ww.beeb.com as
well as www.bbc.co.uk, because www.bbc.com is owned by Boston Business
Computing. The site www.NetNames.co.uk is probably the best source
for searching and for registering the UK domain names, but you may
prefer to go International for the top level domains - check out www.worldnic.Net
and www.desig.Net.
- Link with other
marketing material. Every piece of literature you produce, be it brochures,
letterhead, business cards or advertisements, should have your website
address on it. Surely that is where you want existing and potential
customers, not to mention suppliers and potential employees, to go for
further information or support? If not, why are you bothering to try
and promote the site in the first place? This is where the need to ensure
you integrate your web marketing activities, with other tactics, to
get maximum benefit.
- Utilise the press.
If you are offering services and goods through the site, then it also
makes sense to promote this fact. If you were a supermarket opening
a new store, you would be sure to advertise the fact and try to get
coverage in local press. This rationale also applies to your web site
and targeting the press is probably the number one means of getting
people to your site. There has been an explosion of Internet-related
publications and many of the magazines are keen to keep abreast of new
developments. There has also been a phenomenal growth in the amount
of Internet-related coverage in the trade press over the last year,
so the chances are, your specific industry magazines would welcome a
story. "Website of the Week" is a key feature in most magazines
these days, so if you have done something special and innovative with
your site, shout about it. Do think a bit about what might appeal to
them, though - the fact that you have launched a site probably is not
news. But a fact, such as the first 20 visitors were all aged over 50,
might be.
- Work the search
engines. People are going to be able to find you pretty easily if they
know your company name or trademarks, but what about if all they know
is the generic product category? Appearing in a reasonable place in
the search engine rankings - ideally on the first page - has become
a lot harder than it used to be because of the massive growth of the
web. You therefore need to seek expert help on this issue.
- Let customers
and suppliers know. This obviously depends on how you are using the
web site, but if you can offer a service or section for existing customers
and suppliers, you will not only save time on the telephone, but you
will probably find that they refer other people to you. Send them an
email with a pointer to the site, or include a flyer for the website
in their next invoice, payment or other standard communication. Another
small but worthwhile tip is to include the URL in your email signature
file so that everybody you ever send an email to has a record of it.
A five person company sending 10 emails each a day means up to fifty
people a day being notified or reminded of your website.
- Mutual links.
Start by tracking down as many relevant interest group or complementary
sites as possible and ask them to feature a link to your site. You could
have a links page which features them in return. After all, cross-links
are the foundation of many amateur web sites and are practically the
reason hypertext was invented. For example, if you had a service or
product relevant to knowledge management in some way, you could try
to be featured on www.brint.com and www.km-forum.org. Pursuing this
approach further, many Internet-focused companies have had great success
with "associate programmes". In this model related amateur
sites will host banner advertising, or even an actual "point of
sale", for a commercial site and will be paid a small amount for
each click-through, or each actual customer. This is a great idea for
amateur sites but rates are rising as more and more people catch on
to the idea.
- Incentivise referrals.
Catalogue sales operations have had "introduce a friend" programmes
for years. It is worth applying the same principles to your web site
and considering how you could incentivise customers to refer others?
Free products or information for each email address provided could help
build a strong database of contacts.
- Web advertising
(maybe). This has deliberately been left until last, despite the fact
that many people would like you to think it should be first. The reason
is that, at least so far, the rates being charged have resulted in relatively
expensive customer acquisition costs compared to other means of promoting
your business. The Cost per Visitor for a targeted banner ad is typically
£40 / 1000 impressions - but often this is linked to a high minimum
spend, e.g. £3k. Charging is normally CPM (Cost per Thousand Impressions)
or cost per click-through and the price will rise with increasingly
specific targeting. Another option worth considering is banner exchange,
whereby you only have your banner shown once for every two others you
show. www.hatsoft.com or http://banner-exchange.Net are two of many
banner exchanges.
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